Standard Service

Our most economical service option. Includes up to three service attempts, with printing provided* and an Affidavit of Service supplied. Typical completion is 7–14 days in metropolitan areas and 7–21 days in regional locations.

Urgent Service

A priority service designed for time‑sensitive matters. Includes up to three service attempts, printing provided*, and an Affidavit of Service. Most metropolitan matters are completed within 1–2 days. Regional services are attended to as promptly as possible, with timing dependent on location.

Specific Time / Date Service

Ideal where the availability of the service party is known. Service is carried out at a nominated date and/or time, aligned with the expected movements of the party. Includes one service attempt, printing provided*, and an Affidavit of Service. Completion occurs in accordance with the agreed schedule.

Destination Service

Suitable for matters requiring attendance at remote or non‑standard locations. Pricing is tailored to the location and circumstances. Includes one service attempt, attended in line with client instructions and the highest likelihood of locating the service party. Printing provided* and an Affidavit of Service included.

Special Items

• Printing – “Printing included” generally applies to documents of up to 20 pages.

• Quoting – All quotes are provided on a per‑address basis. Where multiple attempts are required, this refers to multiple attendances at the same address. If more than one service party must be personally served at a single address, fees may be calculated on both a per‑address and per‑party basis.

At CMW Investigations & Recoveries, we believe meaningful conversations make a difference. We carry out respectful, in‑person visits to help reconnect with customers, confirm important details, and better understand individual circumstances — always with care, discretion, and professionalism.

Every interaction is approached thoughtfully, with a strong focus on compliance, accuracy, and fair outcomes for everyone involved.

A More Personal Approach to Field Visits

We work alongside finance companies, lenders, and businesses to support positive, constructive customer engagement. Our role is not just about information gathering — it’s about listening, understanding, and helping create space for open communication.

We know that life doesn’t always go to plan. That’s why our approach is grounded in empathy, respect, and a genuine desire to help move things forward in a practical and considerate way.

Reconnecting Through Conversation

Sometimes, a face‑to‑face visit can help re‑open a line of communication when other methods haven’t worked. These visits allow for real conversations — ones where customers feel heard, respected, and supported rather than pressured.

Our aim is always to encourage engagement and understanding, helping prevent unnecessary escalation and supporting better outcomes for all parties.

How We Can Help

Confirming Contact Details Helping ensure contact information is current and accurate through calm, respectful in‑person verification.

Supportive Repayment Conversations Facilitating open discussions that allow customers to explain their situation and consider suitable options, where appropriate.

Assisting with Financial Information Supporting customers in providing accurate financial details to help inform fair and informed decision‑making.

Property Occupancy Checks Conducting discreet site visits to confirm occupancy and provide clear, factual reporting.

Document Delivery Carefully delivering important correspondence to support transparency, communication, and regulatory requirements.

Customer Re‑engagement Helping reconnect with customers who may have disengaged, encouraging dialogue and reducing the need for escalation.

Field Collections (When Required) Managing in‑person follow‑ups in a calm, respectful, and compliant way, with a focus on dignity and fair treatment.

Facing a repossession or outstanding repayment situation can be stressful and overwhelming. At CMW Investigations & Recoveries, we understand that every circumstance is unique and often emotionally charged. That’s why our experienced field agents take a respectful, calm, and practical approach to every recovery we handle.

Our team specialises in working directly with people to negotiate outstanding repayments wherever possible, always aiming to achieve fair and realistic outcomes. When asset recovery is required, we manage the process with care, discretion, and professionalism, ensuring everyone involved is treated with dignity.

With extensive experience navigating complex and high‑risk scenarios, we focus on clear communication, thorough assessment, and compliance at every stage. You can trust that our recoveries are carried out efficiently and in full accordance with Australian regulations, helping minimise disruption while protecting your interests.

If you need a reliable partner to handle recoveries with understanding and expertise, CMW Investigations & Recoveries is here to help.

We understand that the enforcement process can feel overwhelming, and you don’t have to navigate it alone. Our team provides genuine, end‑to‑end support throughout every stage of the Enforcement Hearing Process, taking the time to ensure all court orders are carried out accurately, respectfully and in full compliance with the law.

We take care of the service of Enforcement Summons and Examination Orders, ensuring that all legal documents are delivered promptly, professionally and in accordance with court requirements, so there are no unnecessary delays or complications.

Our experienced officers also conduct oral examinations, working calmly and professionally with enforcement debtors to gain a clear understanding of their financial position. We approach every examination with care, clarity and respect.

When it comes to completing a Statement of Financial Position, we provide practical guidance and reassurance, helping debtors accurately disclose their financial situation while reducing stress and uncertainty during the process.

Our highly trained field agents specialise in financial assessments, compliance checks and risk evaluation. Through thoughtful, in‑depth reviews, we confirm assets, liabilities, income and expenses with precision and integrity. We pride ourselves on delivering a prompt, reliable and compliant service across South East Queensland and the Northern Rivers region of NSW, always with professionalism and discretion.

Let us take some of the pressure off your day. At CMW Investigations and Recoveries, we understand how time‑consuming and detail‑critical court filings can be. That’s why our experienced field representatives are here to support you, handling court document lodgments on your behalf with care, precision, and reliability.

We manage a high volume of filings across multiple jurisdictions, so you can feel confident everything is completed accurately and in line with all requirements. By outsourcing this work to us, you gain back valuable time—time you can spend focusing on your clients, your team, and the matters that need you most.

At CMW Investigations & Recoveries, our accredited field representatives understand just how important a smooth, stress‑free settlement can be. We take pride in providing secure, professional settlement support services, and we work closely with all parties involved to ensure every property transaction is handled with care, discretion, and attention to detail.

Our team is experienced in managing each step of the settlement process, including the careful exchange of all required legal documents and the secure collection and processing of cheques. We also offer convenient same‑day services, allowing for prompt delivery and deposit when time is critical.

By placing your settlement support in our hands, you can feel confident knowing that risk is reduced, compliance is maintained, and efficiency is improved at every stage. Most importantly, we aim to make the process easier for you—providing reliable support, clear communication, and peace of mind from start to finish.

At CMW Investigations & Recoveries, we understand that property lockouts often occur during sensitive or high‑stress situations. That’s why we approach every lockout with care, attention to detail, and a strong commitment to full legal compliance. Our experienced team works methodically and respectfully, helping to ensure the process is smooth, secure, and handled with minimal disruption.

Our lockout services are designed to give you confidence and peace of mind, and include:

• Detailed Condition Reports – Thorough, easy‑to‑understand property condition reports, supported by clear digital photographs, so you have an accurate record from the moment the lockout is completed.

• Key Delivery Services – Secure and reliable key handling and handover, carried out exactly in line with your instructions.

Above all, we prioritise clear communication, legal integrity, and risk mitigation at every step. Our goal is to protect your property and all parties involved, while providing a professional service you can trust.